
Fault Finding
TheTS2500 has various diagnostic functionstohelpyou
infault finding on the system. To access these functions
go to Engineer’s Menu 3 option 9. The most useful of
these functions are:- Confirm Network devices, View
Network Devices and Network Errors. Please refer to
page 22 for more details.
One of the most difficult of faults to find is when the
control panel loses communication with an item of
remote equipment, for example an XNODE. This may
be caused by one of the following problems: network
equipment faulty, power supply faults, earthing faults,
or cabling faults.
1. Use Network Errors to check if you have any
data problems. The keypad displays the
location of the last device problem, for
example:
NETWORK 1 0010
LAST ERROR 2,07
2. Press 0 to reset the error counter.
3. Power down and disconnect the NODE
indicated in the display (2,07 in the example
shown above). Replace the device that has
gone missing and power up.
4. Repeat steps 1 and 2 to check whether there
are any data errors. If there are no errors then
the NODE you have replaced was faulty.
5. If there are still errors then the problem may be
with the previous NODE or cabling faults.
Ifyou cannot isolate the fault to one item of equipment
it is possible that the dc power supply to the remote
equipment is low. Starting at the end of the network
farthest from the panel put your meter to low DC and
connect the red lead to A and the black lead to B. The
meter should read at least 12V all along the network
line.
If the meterreads lessthan 12V then you may need to
decrease the resistance of the cables by doubling up,
or adding a remote power supply.
If the power supply voltage is adequate check for
earthing faults. Set your meter to low ac and connect
the black lead to earth and the red lead first to A and
then to B.
Themetershouldreadno higher than 1V. If the reading
is higher then you have ac hum on the dc line. Fit an
appropriate filter.
While the black lead is still connected to earth set the
meterto low dc. Connect the red lead to A and then to
B.
If the metershows astable readinggreater thanabout
0.5V then youmay have a short toearth. Disconnect A
and B from panel and retest for earth faults on cables if
no earth faults the pcb is earthed elsewhere.
Please note that some power supplies have a
grounded printed circuit board. If one of these is
connected to your network then you will have earthing
problems. We recommend using our PS1 and 519.XB
power supplies.
If none of the problems above exist then check the
continuity of the cable.
Ifall else fails then powerdown the panel and connect
asingleXNODEtothepanelonashort length of cable.
Power up the panel, the keypads display the “Relearn
Required” message. Confirm that only one device is
connected, as described in the TS2500 Installation
Manual. Check again for network errors. If the keypad
still displays networkerrors thenpower down againand
connect the XNODE to another network. Power up,
confirm that onlyone XNODE is connectedand check
againfornetwork errors.Iftheerrorshavegonethenthe
control panel has got a faulty network.
TS2500
496513 Issue A 25 of 26 TS2500
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